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Privacy Policy

Last Updated: November 18, 2025

The Town of Stratford (“the Town”, “we”, “our”, “us”) is committed to protecting the privacy and security of all individuals who visit our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with townofstratford.ca (the “Website”).

By using this Website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Voluntarily

This includes personal information you submit through:

  • Online forms
  • Service requests
  • Program registrations
  • Payment portals
  • Subscriptions to newsletters or alerts
  • Feedback or contact forms

Depending on the service, this may include your:

  • Name
  • Address
  • Email address
  • Phone number
  • Account or permit information
  • Payment details (processed securely through third-party providers)

b. Automatically Collected Information

When you access the Website, certain information is automatically collected, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of access
  • Referring website

This information helps us improve Website performance and user experience.

2. How We Use Your Information

We use collected information to:

  • Provide municipal services and respond to requests
  • Process applications, permits, registrations, and payments
  • Communicate updates, alerts, or notices
  • Improve Website functionality and optimize content
  • Maintain security and monitor system performance
  • Meet legal and regulatory obligations
  • Support internal reporting and service improvement

We will only use your personal information for the purpose for which it was collected or for a consistent, reasonable purpose permitted by law.

3. How We Share Your Information

The Town may share your information only in the following situations:

  • With service providers: Third-party vendors who support municipal services (e.g., payment processors, software platforms). These providers are contractually required to protect your information.
  • As required by law: We may disclose information to comply with FOIPP legislation, court orders, law enforcement, or other legal requirements.
  • With your consent: When you explicitly authorize us to share your information.

We do not sell or rent personal information to third parties.

4. Cookies and Tracking Technologies

The Website may use cookies and analytics tools to:

  • Improve site performance
  • Remember user preferences
  • Analyze traffic patterns

You can disable cookies through your browser settings; however, some Website features may not function properly without them.

5. Third-Party Links

The Website may contain links to external sites operated by other organizations. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing personal information.

6. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access
  • Disclosure
  • Loss
  • Misuse
  • Modification

While we take these precautions seriously, no online system is completely secure, and users should take necessary steps to protect their own information.

7. Access to and Correction of Personal Information

You have the right to request access to your personal information held by the Town, and to request corrections where appropriate. Requests may be made in accordance with the Freedom of Information and Protection of Privacy Act (FOIPP).

8. Children’s Privacy

The Website is not intentionally directed at children under 13. Any personal information submitted regarding minors must be provided by a parent or guardian where applicable.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. The “Last Updated” date will always indicate the most recent version.

10. Contact Information

For questions about this Privacy Policy or how the Town handles personal information, please contact:

Town of Stratford
Chief Administrative Officer
Phone: (902) 569-6923
Email: jcrosby@townofstratford.ca
Address: 234 Shakespeare Drive, Stratford, PE Canada C1B 2V8

OR

Clerk to the CAO
Phone: (902) 569-3018
Email: nsmallman@townofstratford.ca
Address: 234 Shakespeare Drive, Stratford, PE Canada C1B 2V8