Covid-19 Updates - Town of Stratford
Posted on 04/03/2020
Covid-19 Updates - Town of Stratford The Town of Stratford is committed to keeping residents informed as the Covid-19 situation continues. We will use this space to update residents as, and when, needed on items related to the operations of the Town of Stratford and other necessary information. The Town's office, and staff, are operating under the guidance of our pandemic plan which includes reducing the number of staff in the office at one time and allowing staff to work from home. These measures may increase the time in which we are able to return phone calls/emails but will allow us to reduce the risk of a wider staff outbreak should one occur. Essential services (such as water and sewer) will be maintained during this period and we will do our best to deliver other required services and inquires as well. We appreciate your support and understanding as we all work through this time together.

For up to date information on Covid-19, including recommendations from the Province of PEI, please visit their website or call their general information line at 1-800-958-6400. The Province of PEI also announced a new toll-free number to help Islanders in self-isolation and have no one that can deliver necessary supplies like food, medication and pet supplies. The number is 1-833-533-9333. Residents requiring assistance may also reach out to us at (902) 569-1995 or

April 3, 2020

The Town of Stratford today announced measures to assist Stratford Utility customers who may be struggling financially during the COVID-19 situation. 

“We did not want to delay sending out our quarterly bills as it would lead to customers receiving two bills closer together in the future,” stated Stratford Mayor Steve Ogden. “However, we fully recognize that there are people and businesses in our community who are being negatively impacted financially at this time, and the longer this goes on, the higher the likelihood that more will be affected. We want to assure our customers that we are here to work with them during this difficult time.”

Read the full media release here.

This week Town staff removed pedestrian crosswalk flags from intersections in the Town as another measure to limit potential exposure to COVID-19 through touch. The flags will be returned once it is safe to do so and residents who use these intersections may wish to consider bringing their own flag or other similar item to assist with crossing the streets safely at our crosswalks.  

On March 30, 2020 Council approved the Town of Stratford's 2020/21 budgets at a special meeting which was held virtually and live streamed because of COVID-19. Learn more here

March 25, 2020

Earlier this week, the Town closed all municipal playground structures following the guidelines and direction of the Chief Medial Health Office. “While the playgrounds are closed until further notice, the greenspaces and trails around them remain open and are safe to use, provided residents practice social distancing while doing so,” said Stratford Mayor Steve Ogden. “We know that it is important for residents of all ages to get outdoors and enjoy the fresh air, but we also have the responsibility to keep them safe. We know that touching surfaces can lead to the further spread of Covid-19 and it is simply not possible to keep these structures cleaned.”

The Town continues to find ways for residents to connect with each other virtually. Here are a few ideas:
  • Join the Town's Facebook group where residents have a place to come together and connect. The group is a designed to have residents share links to the amazing variety of groups, activities and classes happening all around us - virtually and is looking for events and activities available to residents of all ages, adults, youth, children and families, in a time when we all need to find new ways to connect, be entertained, learn and grow.
  • The Stratford Youth Centre launched a program this week called “Letters for Seniors” and is requesting residents to provide them with an email address or mailing address for seniors, with youth in our community in turn writing them a letter. Further information can be obtained by reaching out to Duane Pineau at

A full media release issued on March 25, 2020 is available on our website.

March 20, 2020

Today the Town of Stratford announced a program to help anyone in the community who is need of contact with members of council offering to phone residents who are lonely, anxious or otherwise just looking to speak with someone for a social conversation. This service is available to all Stratford residents regardless of your situation, age, or any other factor. Please email of call (902) 569-6921 (and leave a message) with the person's name and telephone number and someone will reach out to them as they are able to. These conversations are not meant to be political or policy in nature but rather are an opportunity for residents to simply have a conversation by telephone and interact with another human, something many are missing at this time during the ongoing Covid-19 situation. 

The Town also included a link today to known Community Resources in, or available to, our community. These include grocery store, pharmacy, meal delivery and general services information. The information will be kept as up-to-date as possible with assistance requested from the general public to assist in doing so. Please find the list here.

March 19, 2020:

Today the Town of Stratford issued a media release to advise residents of what the Town is doing to maintain essential services and ensure the health and safety of residents, the general public and Town staff.

“Stratford is a caring and supportive community, where residents help each other in times of need,” concluded Mayor Ogden. “We will get through this together and come out even stronger on the other side.” Those who may not have the supports of family, friends or neighbours and require non-medical assistance should contact the Town to identify their needs. Staff will help them access the required services or goods as best they can. The Town can be reached through email at or by telephone at (902) 569-1995.

A link to the full media release is available here.

The Town of Stratford will be holding a virtual Special Council Meeting on Monday, March 30, 2020 at 12 noon to present the 2020/21 budget. Residents will be able to view the meeting through a live stream on the Town's Facebook page as they will not be able to attend the meeting in person.

March 18, 2020:

Effective 12 noon today, the Town of Stratford offices are closed to the public. Our staff will continue to work between the office and their homes, ensuring that they are available to residents as needed by email and telephone. We ask for your patience as staff prioritize their workloads which may result in response times which are longer than normal to your voicemail or email.

We remind residents to follow the advice of the Province of PEI and to proactively check on one another (by telephone), to help our neighbours and to ensure that everyone in our community is taken care of and has what they need during this time.  

Our staff directory can be accessed here.

March 17, 2020: 

Planning Department: The Town's Planning Department asks residents to limit their department staff, as well as yourself, to possible exposure by conducting your business with their department by telephone and email. The department continues to process applications and permits at this time as well as provide inspections.

It should be noted that all items requiring any form of a public meeting, as regulated by the Planning Act, are considered as non-essential and will not be occurring until further notice. This includes a previously scheduled public meeting for Wednesday, March 25, 2020 which has been cancelled until a future date yet to be determined. 

Infrastructure Department: The Town's Infrastructure Department has implemented further measures through the pandemic plan to ensure that essential services will continue. Staff will continue to do sewer and water inspections, as well as respond to customer concerns and complaints by telephone or email and only in person if/when deemed necessary and safe to do so. Residents are asked to be mindful of the ongoing situation and our need to protect and limit potential exposure to staff during this time. 

Finance & Technology Department: The Finance & Technology Department, like others, is limiting the exposure to staff by requesting that all interactions possible take place over the telephone or by email. 

For those residents making a payment on their Stratford Utility bill please consider the following options available: 
  • Online banking through any major bank
  • Credit card payment can be made to Town of Stratford staff by calling (902) 367-3228 or (902) 569-6258. Please leave a message if you reach voicemail and someone will return your call.
  • If you are performing other banking services in person at your bank, payments can be made directly with the teller
  • By mailing a cheque to the Town of Stratford (234 Shakespeare Drive, Stratford, PE  C1B 2V8)
  • Drop a cheque off through the mail slot located to the righthand side of our office doors. This option is only available during regular office hours at this time as our facility is otherwise closed to the public. 
Stratford Utility payouts and property sales please email or call (902) 367-3228.

For questions about the Stratford Seniors Complex or general department inquiries, please email or call (902) 569-6258.

Recreation Department: The Town's Recreation Department reminds residents that all programming within the Town's closed facilities are also cancelled until further notice. This includes any meetings or events which were previously booked privately or through local organizations as well as the Stratford Youth Centre and Mayflower Seniors Club. 

Residents are being encouraged to get outside and make use of our trails and sidewalk networks on nice days, as well as to use both Robert Cotton Park and Fullerton's Creek Conservation Park. Conditions on these trails are varying with some icy and some soft, slushy places so caution should be used but it is a great opportunity to get out for some fresh air. We remind residents that even outdoors they should maintain the spacing recommended by the Province of PEI through social distancing of 2 metres. 

***The Town of Stratford staff directory can be accessed here

March 16, 2020:

Closure/Cancellation of Recreation Facilities & Programming

Following the recent announcement by the Government of Prince Edward Island about the evolving situation with Covid-19 virus, the Town of Stratford has decided to close its recreation facilities (Town Centre gymnasium, fitness area, walking track, & meeting rooms as well as Robert Cotton Centre and Gertrude Cotton Centre) and cancel all programming until further notice. The closure goes into effect as of 1 pm on March 15 until further notice.

We believe this decision to be the responsible thing to do to protect residents and employees and to support the broad efforts being made all across the island to minimize the spread of this virus. We appreciate your patience and understanding as we continue to monitor the situation.

For up to date information on Covid-19, including recommendations from Provincial health authorities on how to protect yourself, FAQs, and other travelling information, please visit the Province's website or call the general information line at 1-800-958-6400.

Please check the Town’s 
Facebook and Twitter accounts for more immediate updates.